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CPS Handling of complaints

Published:

August 23, 2023

CPS handling of complaints (PDF, 689.9 KB)

A thematic inspection of the quality and timeliness of stage one and stage two complaints handled by the CPS.

This inspection is a follow-up to our 2018 inspection. This report finds that almost half of the written responses from the Crown Prosecution Service (CPS) to complainants, including victims of crime, are inadequate.

Whilst inspectors did find some good examples of letters which were free of errors and contained a clear explanation, it is disappointing to note that there has not been any noticeable improvement in quality since our last report.

Read the press release.