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Individual Quality Assessment (IQA)- an inspection of how the CPS uses IQA to monitor and improve casework quality

Published:
Open document

IQA Report (PDF, 618.3 KB)

Today we publish our report on our inspection of the CPS’s IQA system.

Press Summary –

Recommendation
The CPS should use the findings from this inspection of IQA to consider,
develop and implement a new approach to how it assesses casework quality.
A crucial aspect of any new approach will be strong leadership and
management, ensuring accountability at the first line assurance level to drive
the initiative forward.
• By 31 July 2025 to have designed and planned a new approach.
• By 31 March 2026 to have implemented the new approach to first line assurance of its casework quality.
Given the importance of high-quality casework, HMCPSI will carry out a follow up inspection early in its 2026-27 business plan cycle.